Summary:

4. RE-ENGAGE - TEAM READY

• Key points: Team-ready, review and adapt your venue.

Team culture and confidence has always been a crucial element of a well oiled hospitality team. For your staff to greet customers with a smile and project positivity through their service, they first need to feel supported and clear on the new procedures. The aim of this resource is to highlight key training resources and to help you re-think the way you approach training to ensure staff feel confident and supported during these challenging times.

1. Required Training
   Most importantly, let's focus on what teams need to know. Help your team get up to speed on new procedures by heading to the Victorian government’s free online course for hospitality owners/ operators designed to educate on best practice to manage venues in a Covid-19 environment. You can find it here.
   
   

2. Make it Fun!
   It’s been a long few months and I’m sure many or most of your team have lost hours and wages so enthusiasm may have slipped and team culture probably needs a little work. Training is essential now more so than ever, but let’s be honest, training can be boring. Get everyone onboard by spicing up you approach and try hosting a quiz night, meal sampling and even introduce a little role play. Knowledge builds confidence and so does team sprit. You can also try a free online tool called Quizizz to create tailored training that can be completed together or independently.
   
   

3. Safe, Simple and Supportive!

   It’s hard to smile when you’re feeling overwhelmed, and information overload is the order of the day right now. Everyone’s feeling a little fragile so be sure to create a supportive and safe environment that's easy for staff to grasp. Happy employees mean customers get better service after all! Show your understanding by making teams aware of meditative mindfulness apps such as Headspace, Smiling Mind or Calm.

BrandWorks are a multi-disciplinary team committed to developing strategic design solutions for FMCGs, Hospitality, Commercial Property, and Fit-for-Purpose Retail Destinations. What makes us stand out from the crowd is that we’ve been there. From business management to ownership to operation, our experiences with and love for great design guides our process. Together, we’re building a global business community curated for success with innovative and intelligent design. Let’s bring the extraordinary to life.

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